Communication Scorecard

How can a trainer who trains on written skills get the participants to apply the learning beyond the classroom? Most often trainers deliver training, check the learning in the classroom and leave. The trainer has done his job and the organization has provided the opportunity to learn, and hopes that the participants apply the learning at the work place.

Well, this is wishful thinking. The real scene is that participants forget to apply what they are taught in the classroom unless there is a constant monitoring and feedback until they unconsciously begin to apply the learning.

For my email training program, I have developed a scorecard on written skills that can be easily modified to the program objectives. The scorecard tracks the participants application of punctuations, grammar, tone, style and expression in an excel sheet. A value for each aspect of the email is given, errors are tracked, and a final score is generated for each email. I share this scorecard with the participants and provide feedback on where exactly they are going wrong. I do this for about three months after my program until participants get a 100% score. This is a lot of work, but ensures that there is a real improvement after training.

I will share this scorecard later, but meanwhile if you need more inputs on developing a similar scorecard just email me.